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SAGE'S SPRING'S EXIT: PRAISES, REGRETS Featured

Clark Haley, BCS/ProSoftA quick sample of reseller sentiment about the exit of chief revenue officer Richard Spring from Sage after nine months was what I thought it might be: Spring won over resellers and they hope the improved status of VARs and better relationships with Sage is sustained. Clark Haley, CEO of BCS/ProSoft, had this to say: "I felt that he appreciated the value that the reseller community brings to Sage and rather than blaming us for their falling market share, he was working to put programs in place that would benefit us and help Sage.

It was a long-term game and either Sage or he got impatient. It is a shame that he will not be able to complete what he started. Net@Work co-CEO Alex Solomon expressed a similar view. "He did incredible things for the channel," Solomon said. "I hope he changed enough things that they will last now that he is gone." Solomon continued that, "Things are better in the last six months, than almost ever. The dynamics and relationship sage feels like a real partnership again." Ultimately, the answer is not in a great channel succeed but in Sage's ability to market competitive, modern products. Without them, a great channel program will not ultimately succeed. That is the difficult part. That makes Doug LaBahn's defection to Xero even more worrisome as he was heading the Sage Live effort, supposed to be one of the products to spur Sage's success.

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