Friday, Jun 03 2011
News and Analysis
Companies have a way of reminding us that technology is not fool proof. Take the online billing system from Verizon. Only my last two monthly payments were made online since a generation of Verizon tech reps over nine months were unable to solve the problem that even they couldn't change my password (which I had forgotten) for their site, although someone finally flicked the right switch.
So all of a sudden, we start getting calls from Verizon asking to make payment arrangements. And lo, the billing site shows that both payment attempts had failed, even though they initially appeared to have gone through. So, I hurriedly slipped a check in the mail. That same day, the opening page shows a credit applied to the account. The main billing page showed "Thank you for paying your bill on My Verizon! Your account is up to date." Maybe that's why the collectors stopped calling. However, the same page shows a deduction for that total payment. But then the entire amount was carried forward and added to the next month's total due. At the bottom of the page was the following notice after total amount due. "Please do not pay by personal check."
Last modified on Sunday, 16 June 2013
Bob Scott has been informing and entertaining the mid-market financial software community with his email newsletters for 10 years. And he has been covering this market through print publications for 18 years, first as technology editor of Accounting Today and then as the Editor of Accounting Technology from 1997 through 2009. He has covered the traditional tax and accounting profession during the same time and continues to address that as executive editor of the Progressive Accountant.