But according to Erik Kass, senior director of product management, Advisor informs users of better ways to run the software. “If somebody is always running a certain report and always customize it, we can advise, 'Why not use another report?'” he says. The system should pay off by giving users quicker and better help and by cutting down on support calls and Kass says it has been very successful in addressing support issues. Advisor also collects performance information, sort of a software black box, and reports that to Sage. Kass notes that the data is reported “anonymously. It’s really more of a best practices kind of thing. Sage doesn’t collect user information or anything proprietary."