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SAGE ENDING UNLIMITED MAS SUPPORT

Sage logoSage is ending the sale of premier plans for MAS 90 and 200 that offer unlimited support cases as the company raises both the cost and performance bar for these support provided by its channel. Resellers whose renewals fall between September 1 and October 31 can renew Master, Standard or Basic plans and receive benefits at the current levels until those subscriptions expire. This looks very much like the move by Intuit to end unlimited telephone support for all ProAdvisors.  Under changes to that program, those members who are not certified can receive unlimited telephone support for a year after their next renewal.

Obviously support issues for a midmarket product and QuickBooks are different, but the move is similar from a financial point of view and both are geared to rewarding those with greater competency. Like Intuit, Sage is providing some easing of requirements through the next fiscal year which ends on Sept. 30, 2012. That includes lowering the price per additional support case to $75 from $150 each for those VARs offering Bronze-level support. They can also purchase a 15-case bundle for $1,000. Resellers also need to have consultants enrolled in training by November 1, but they don't have to complete courses until March 1. Sage has made a variety of discounts available on training. Those who sign up for a new competency role after November 1 will be charged a $1,000 competency role fee that includes five support cases. For MAS 500, there is a certified consultant renewal fee of $650 on or before December 1.
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