Langner wrote that the new arrangement would give customers points of contact, a more consistency, higher-quality customer experience, the identification of new leads and revenue opportunities and more security annuity revenue. Resellers get a new Business Care Representative by product line. Customers with August through November renewal dates still deal with SSI sales reps while those renewing after December 1 start using Sage sales reps. Sage will start making renewal calls on September 23.