Currently, pricing must be determined through an online configurator, which one reseller said took 45 minutes to use because the system is sluggish. While Epicor's financial pricing is actually very competitive, he said the system makes it appear to customers "they are being nickled and dimed," he said. The company did not issue information describing the new plan—in fact, there was little information about resellers available in general and there was no invitation to the reseller sessions (which is what I, and presumably most of my readers are really interested in). The company is still developing its reseller program.