SAP said it developed the platform in 24 hours after receiving a request from the German Foreign Ministry. Germans stuck in other countries have been registering for aid via an app on the ELEFAND list, an emergency contact list administered by the German Foreign Ministry for German citizens living and traveling abroad. However, SAP said the current platform was designed for use in isolated cases, not for the larger numbers impacted by the COVID-19 virus. Rui Nogueira, chief product expert for SAP Cloud Platform, Nogueira, chief product expert for SAP Cloud Platform, said the older product “was not built to cope with huge numbers of people trying to log on.” Many strand Germans were getting server unavailable messages and finally, the platform crashed completely.