Basic features include global telephone support, self-help portal, library, community, forums, Web casts, knowledgebase, product updates and support request tracking. Enhanced, designed for more complex or clustered environments, adds extended coverage for 24/7 for severity 1 issues eight hours per day for Severity 2 and 3 issues. There are business-critical SLAs, with priority case routing to specialists or certified engineers and triage to triage to third-party TSANet member vendors for issues related to their software. There is also release management and upgrade advice based on the customer's environment. Two add-on options are available to Enterprise customers: Designated Support Engineer, a named senior Qlik support resource, who works with customers to identify, troubleshoot, and resolve all product issues; and Assigned Customer Success Manager.