The response from an automated attendant for Verizon, while trying to solve a problem with an account logon. "You said: I can't log on to the Verizon residential account Ask Verizon: Please Sign In to your Verizon account on the page I have opened for you."
OK, let's try online support "Please log in to your Verizon account." So, let's try chat. “Chat is not available." (Repeat as often as necessary for a week.) ...Ring, ring. "Hi, I want to find out to fix my problem with my log on for my telephone account." "I'm sorry this is for DSL accounts." Seven calls and 90 minutes of holds later came a cheery "Oh, you need the e-care team. Here's the number." Ring, ring. "I'm sorry this number cannot be reached from your telephone." Ring, ring. "Hi, I'd like to get help with my inability to logon into my Verizon account." "Why did you call this number? You need this one for e-care." "I called the only numbers I could find on the Web site." "Sir, it's not necessary to yell." Finally, chat is available. "I'll be happy to help you. First, log into your Verizon account." "I CAN'T LOG ON." "Oh, I can help with that." The session disconnected. .
Last modified on Sunday, 16 June 2013