ver the last few years, Exact clumsily introduced Synergy and Globe in this market, but Janmaat said both products would get needed overhauls next year. One problem affecting Exact has been that it is “inward-looking”, according to a report by consultants hired by the company. Given the fact that the last two marketing execs at Exact North America haven’t returned phone calls or emails, I’d say that’s accurate. The company had planned to introduce its Exact Online, now sold in the Netherlands, in other countries but execs have concluded that’s going to be more difficult than anticipated. Janmaat also emphasized that getting the attention of accountants is crucial for Exact, and while those efforts are limited to the Benelux countries currently, it seems likely the approach will be applied elsewhere. Janmaat emphasized that Exact is going to be investing in developing products and the company, which comes after one Macola reseller told me he believed shareholders had simply been milking the company. While Exact reorganized its regions, the Dutch company left Mitch Alcon in place as head of American operations.