“Our new support and education offering has been designed to deliver a world-class customer support experience, including industry-standard SLAs for response and resolution times,” Marina Åkerman, VP of support for the Jeeves ERP and Garp ERP product lines, said in a prepared statement. Jeeves opened an office in Chicago, Ill., in 2012 but not much has been said about operations on this continent, other than to state they exist. Jeeves is sold into the mid-market worldwide. Garp is for SMBs in Scandinavia.
JEEVES OPENS CUSTOMER PORTAL Featured
Jeeves, based in Sweden, has opened a customer portal, which the company says is powered by the toolset of Oracle Rightnow. The portal is designed to offer improved support and education by providing new tools “to submit and track questions, defects, product ideas, and service requests,” the company said in a press release. Jeeves support can also use the portal as a platform to deliver self-service via an FAQ knowledgebase, as well as access to news, product documentation , education and training.
