Noting the company is disappointed in its U.S. performance, CEO Steve Kelly said, "The product is fine. The strategy is absolutely fine," said Kelly. "The execution is one place where we have to step it up." Maybe that has something to do with the fact Marc Scheipe, president of Sage North America has left the company and is being replaced on an interim basis by Nancy Harris. Nevertheless, Net Promoter Scores in the U. S. have improved substantially. A year ago, the NPS was -40, which means many more people would not recommend it than would. Now it is in the positive mid teens. Kelly noted that two years ago, the cloud-based product was a different application in each country, but is now one product with one code base. Kelly said Sage is getting 10,000 new subscribers a month in Brazil while Canada has had an 81-percent increase subscribers.
SAGE ONE STRUGGLES IN U.S Featured
Sage One has improved its performance around the world. However, it continues to be challenged in the United States. "To be frank, in some months, we still lose as many customers as we acquire," CFO Stephen Hare said in the recent webcast of earnings for the year ended September 30 in describing the product's performance in this country.
