This is the second high-level departure in the CRM business for Sage in 12 months. A year ago, Joe Bergera, then EVP and GM of its worldwide CRM business unit, left. There was no word on where Ritter might be headed. He joined Sage in October 2004. Ten people in the Act organization moved around early this year and, despite the official description of this was routine stuff, that seemed to be a lot of job rotation. The 2011 results for the CRM operations were not something Sage was pleased with and judging from the prominent Sage VARs picking up SugarCRM, they are not thrilled either.