“The expansion allows customers to automate their customer support with chat bots,” Juergen Mueller, SAP’s chief innovation officer, said in a prepared statement. Among the capabilities are training analytics, provided via an analytics panel where users can analyze the performance of their training datasets. Usage analytics provides information on user behavior, for example, discussing topics the bot did not cover. A bot generator, now in alpha testing, enables the automatic creation of Q&A chatbots based solely on the upload of a policy document. SAP says companies can have a fully functional bot in nine minutes. A new versioning system allows for easy maintenance and updating of bots while Enterprise Bot Management means there is no lag, viewing or performance issues via SAP’s refactor.