Tampa-based Tribridge has partnered with ISC to provide a 311 government call center application for ISC's HeyGov product and Dynamics CRM. The call center offers web-based citizen service portal, mobile apps and telephony integration. Tribridge's contributions include customizable citizen request screens, the addition of pre-packaged call scripts, telephony connectors, a robust knowledge base, connectors to social networking sites, and dashboard analytics. Read more...