It automates renewals management and can incorporate subscription customers into marketing efforts. Also in the new release, Sugar Market is described as improving email bot detection to differentiate between bot and human traffic. In addition, Sugar Serve provides time-aware case tracking. Customer Service organizations can set up business rules to measure and monitor first response SLAs and ensure customers’ SLA requirements are met. Finally, with the release of Sugar tagging on Sugar Mobile, users can create new tags, remove existing ones, and search by tag from their mobile device.