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Zoho has launched new tools for Zoho Desk, its customer service platform.  Among new features is Blended Conversations, which combines human and bot conversational service. A majority of manual and transactional tasks are delegated to bots.

Zoho also completed what it described as “a technological overhaul of the user interface to make it simpler, faster, and more accessible to users with a wide spectrum of different needs.” Options are available to handle cognitive and dyslexia challenges; visual impairments including astigmatism; animation reduction for those with seizure disorders; and customization capabilities for color-blindness. Zoho Desk starts at $14 per user uper month (billed annually) for the Standard Edition and rise to $40 per user per month (billed annually) for the Enterprise Edition. A new Express Edition for starts and small businesses costs $7 per user per months.

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