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MICROSOFT RAMPS UP FOR VIRUS  Featured

Microsoft has turned its software platforms to meeting needs of users during the coronavirus crisis. That includes the release of two Power Platform applications so customer can coordinate information and resources, along with a Power Virtual Agents bot to manage crisis response.

The company said it is supporting urgent deployments of these products for first responder organizations, government agencies, schools and universities, and other essential service providers. Working with Swedish Health services, the largest non-profit health care provider in the Seattle, Wash., area to create apps and dashboards for seeing available beds and supplies such as  masks and ventilators. This Emergency Resource Tracking Solution is now available to any healthcare provider. Microsoft also has developed Crisis Communications, a low-code product combines Power Apps, Power Automate, Teams, and SharePoint to coordinate information sharing and team collaboration. Additionally, the Power Virtual Agents team  has released instructions on building a Crisis FAQ bot using Power Virtual Agents. A bot can provide a chat interface that can be embedded on any website so individuals can obtain information. Microsoft is providing Power Apps,  Automate,  Apps portals and Virtual Agents for free for six months, including all premium capabilities, for customers in the healthcare, education, nonprofit, and government sectors.  The company is also making Dynamics 365 Customer Service (including Digital Messaging) free for up to six months for contact centers.

 

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