The software company noted this weekit has been growing the customer success team, having added 40 new positions this year. It also rolled out ServiceNow a platform for customer services, and implemented ITIL best practices across the organization. Unit4 also pointed to its use of Gainsight, a Customer Experience Management platform that provides “real-time visibility into the “health” of our customers.
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UNIT4 HIRES CUSTOMER SUCCESS EXEC Featured
Unit4 has named Michelle MacCarthy as global head of customer success. Before joining Unit4, MacCarthy was with Flexera from December 2018 through last month, where she held a similar position.
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