Microsoft has acquired Parature, a cloud company whose products offer customer self-service capabilities for use by midsize and enterprise organizations. Terms were not disclosed. Microsoft described Parature products as being complementary to Dynamics CRM. The flagship product in the deal, Parature Customer Service Software, integrates a customer portal, self-service knowledgebase, a help desk ticketing application, and a variety of business modules into a central, customizable, web-based system.