MAS resellers are grappling with a change in Sage support policies that has produced at least a mini furor. Sage has decided not to provide unlimited support calls to MAS resellers and instead will give them 10 free incidents a year each. For Accpac and Pro VARs, the change was a big yawn, since they have been used to the same terms for several years. Tom Miller, the Sage VP of channel management, said, "it's an education issue." If nothing else, there's a sense that Sage didn't handle the issue well with some irritation that it was announced just before the Summit conference, just underway at the Gaylord Hotel at National Harbor in Maryland, just downstream from Washington D.C. Read more...