A reseller at Microsoft Convergence this week exited the exhibit hall to discover three escalators heading down when he needed to go up. "How do I go up?" he asked a security person. "I don't know," was the reply. Perhaps there is a lesson there. Some very complicated things worked well at the eighteenth annual Convergence (buses, meals, onsite and remote registration). However, success came at the expense of small things, evidence of a show on the edge of being unmanageable.