Jeeves, based in Sweden, has opened a customer portal, which the company says is powered by the toolset of Oracle Rightnow. The portal is designed to offer improved support and education by providing new tools “to submit and track questions, defects, product ideas, and service requests,” the company said in a press release. Jeeves support can also use the portal as a platform to deliver self-service via an FAQ knowledgebase, as well as access to news, product documentation , education and training.