It wouldn’t be surprising if Sage provides more of its support services by the Web. It’s just that the company hasn’t officially said it’s engaged in that process. However, Sage North America does have a job posting for a director of customer support for e-services. According to the job description, the person chosen will help in the transition “from a phone-centric system to one that maximizes Web-based and self-service options.” The director will lead the team “of , primarily, virtual resources located within product support teams” to take the actions needed to a more diverse service delivery model. Sage wants an experienced technical support manager and someone who has two to three years of experience in leading the development of eServices capabilities. Read more...

CDC Software, based in Shanghai and Atlanta, has acquired Information Development Consultants, a Chicago-based company that markets SaaS-based ERP systems for state and local governments and not-for-profit markets. IDC’s product will be integrated into the CDC Gomembers enterprise product line and will help expand its business into the state and local government markets. In February, CDC acquired Computility, an association management application that offers Web modules and collaboration tools for NFPs. Read more...

Deltek has hired Namita Dhallan, most recently employed by JDA Software, as EVP of product strategy and management. She will be responsibility for managing product and market strategy for Deltek’s software and hardware lines and will report to CEO Kevin Parker. At JDA, Dhallan was chief products officer and group vice president, product management. Dhallan previously held several executive roles at Manugistics, which was acquired by JDA. Read more...

FrontRange Solutions has introduced GoldMine Premium Edition 9, with what the company described as features providing enhanced customer support and new business support through client knowledge sharing. GoldMine, which is to CRM and Palm is to mobile devices, has customizable real-time dashboards and full integration with Microsoft Outlook. Dashboards are dynamic, enabling users to drill down into data, can also be configured to integrate with third party-systems so that users won’t need to log into them separately. Read more...