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FFORCE ISSUES FALL PSA RELEASE Featured

Bennet Yen, FinancialForceFinancialForce has made the Fall 2018 release of Professional Service Automation generally available. Among the major enhancements, Analytics is described as adding a unified data and artificial intelligence layer. Users can quickly drill down into real-time performance metrics within the application.

The company said the new release makes integration with other applications easier and more effective via the new FinancialForce Integration Hub. The Hub provides standardized, packaged API integrations between FinancialForce and third-party business applications. The Hub “will enable us to accelerate and simplify the way our applications connect with many of the most popular business applications our customers use, both on and off the Salesforce Platform,” Bennet Yen, VP of FinancialForce Product Management, said in a prepared statement. The first connector offered is one with SAP Concur.The release also fully implements the Salesforce Lightning Experience interface, which the company said increases data protection. It also offers one-click access to data and integration with Outlook or Gmail.

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