Microsoft has introduced Dynamics 365 Customer Voice, which is designed to collect customer feedback. The new application was introduced at this week’s Inspire virtual conference and integrates with Dynamics 365, Power Apps, along with integrations to external third-party applications through Microsoft Power Automate. 

With the other Dynamics introduction occurring to Connected Store and Fraud, the emphasis was definitely not on the accounting side of things. Microsoft said with Customer Voice, for example, businesses can automate sending surveys to customers and use integrated data from other applications to deliver surveys across channels at different times. Results can be integrated with the business applications and added to customer profiles in Dynamics 365 Customer Insights.  For businesses grappling with the pandemic, Microsoft  introduced Store Traffic and Curbside Queue to help retailers using Customer Store to remain below capacity limits and design stores so customers can maintain a safe distance and to improve the curbside order experience by signaling the arrival of vehicles as they approach the store. A public preview introduces a new pipeline for customers to more readily acquire and deploy the Connected Store service, including the SaaS)application, edge device procurement and a mobile onboarding application to facilitate an enterprise-grade out-of-the-box setup. The company also add Account Protection and Loss Prevention to Dynamics 365 Fraud Protection.

Last modified on Friday, 24 July 2020
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