Here’s hoping this works: a group of vendors have formed NetworkedHelpDesk.org, an initiative designed to promote connection of disparate systems such as project management customer relationship management and customer support. The alliance has developed an API that it says “makes it easier to deliver an ecosystem of products that can cooperate around tickets, business processes and organizational workflows.” Among the companies hitting this market that are participating are SugarCRM, Pervasive and Freshbooks. Invited to join are developers of products such as ticketing systems, bug trackers, knowledge bases and customer relationship management software.