Also available are a comprehensive knowledge base, recorded briefings and online communities. Another new feature is the Ion Support Assistant, an automated tool that gathers information about the setup and environment of a user's Infor software, and gives support engineers an assessment of a customer's situation and non-technical matters. The Premium plan offers extended critical incident support, with a goal of a one-hour response for most critical issues along with live, interactive briefings with Infor experts. Xtreme Elite customers get an assigned account manager.