A consistent member of the Dynamics Inner Circle, HSO installed new leadership for its CRM practice in the U.S. and Canada in February. In its recent announcement, the company described the expansion form its recent move into North America as "making a decisive move towards development of its business globally." Part of our aggressive growth plans includes the identification of key markets where our unique industry assets are applicable," says Jeffrey Michaels, COO for HSO North America. HSO chose Chris Moffett as regional director for the newly established HSO Canada.