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SAGE CHANNEL MOOD: UGLY

Pascal Houillon, SagePrevious newsletter items have talked about Sage VARs having wandering eyes for other vendors. I don't think I'm beating a dead software package because what has become clear over the last two weeks is that the channel is distressed by what it sees the company doing, including competing with direct sales and according to some, denying that.

There have always been those who griped about Sage. But this is the first time I have heard from resellers who believe that Sage has lied to them. I won’t get into the opinions I’ve heard about the French leadership. But perhaps it is best stated by Mark Twain (as relayed by Hal Holbrook) that “man is created a little lower than the angels and a little higher than the French." I have not been able to find a reseller who has an overall good opinion of the company currently There is certainly a belief out there that the French management does not understand the American software distribution market and has no interest in listening. There is also a belief that Sage continues to put the emphasis on shareholders dividend, instead of investing in product development. And while the early view was the X3 would be a software savior, there is increasing discussion that the product has more than its share of problems. More than one top reseller has labeled the company’s rebranding program as “stupid. The keynote at August’s Summit conference should get an interesting reception, depending on how many VARs decide to show up.

 

 

 

 

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