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DEBATING DYNAMICS ATTRITION Featured

DynamicsDiscussion with some resellers at this month's Acumatica Partner Summit turned into a debate over the rate of attrition for the Dynamics installed base.

And as Microsoft continues to emphasize Dynamics AX, it's a worthy subject. One view from Dynamics SL resellers was that GP is a more vanilla product and the attrition rate is higher while SL is targeted at project accounting, making that harder to replace. I bounced that off one industry expert who said that's probably true now because SL had a severe attrition rate a few years ago and it's down to loyalists. But his view is also that GP is losing a lot of users because too many companies were sold GP when it was too much software for them. We both speculated that GP defections could be one reason for the accelerating growth rate for sales of Intuit's QuickBooks Enterprise solution. He also speculated that it's cheaper to pay annual maintenance on QBES than buy the lower-level versions of QuickBooks each year. No matter what the cause, there were 92,000 active QBES users when Intuit's year ended on July 31, up 26 percent from 73,000 active users at the end of fiscal 2012. You'd have to believe some of these are coming from the Dynamics base (and the Sage base).

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