His duties were expanded after Matt Bauer, channel director for the America, departed the software company after four years. The statement I got in April when reporting on the change notes "As we put more emphasis on channel in the Americas, we're pleased to have someone with John's experience leading those efforts." Matterson, who served country director for Epicor in Canada, is remaining in the Vancouver, B.C., area as director of IT for Western Forest Products. A spokesperson says the company will seek to fill the vacancy. "The Channel partner ecosystem is a significant part of our growth plans both for the Americas and internationally," Lisa Preuss said. Now that underlines the difference between Epicor's public view of the channel and the previous "we're only direct sales" of former CEO George Klaus.