However, I chose to add to that number the 21.5 percent of those surveyed who found implementations times were shorter than expected. That yields 64.5 percent finishing within the expected period or doing better than expected, which is better than I expected. That leaves only 35.5 percent of those surveyed having implementations taking longer than scheduled. It's not surprising that the larger packages took longer. Tier I jobs most often took longer than expected with 30 percent reporting that. Panorama's definition of Tier I was SAP, four different sets of Oracle products and Microsoft Dynamics. Hardly an earth-shaking conclusion. It maybe that elsewhere in the study, Dynamics AX is specified here, but I didn't see it. Eighteen percent of Tier II users and 5 percent of Tier III users said their implementations took more time than anticipated. I find the Tier definitions a bit odd. Tier II included Sage, Lawson, Infor and Epicor. Tier III product include Syspro, Exact, NetSuite, Consona and Activant. Some of these companies have multiple products and I didn't see any breakout.