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UNIT4 RELEASES BETA ASSISTANT Featured

Stephen Sieber, Unit4Unit4 has released of a beta version of its Wanda chatbot, which shows how individuals in one country may interpret what is said in another.  Wanda is Unit4’s enterprise digital assistant released early last year.

The bot-driven service, EasySpeak, sits within messaging apps such as Skype and Facebook Messenger, and sends notifications and suggestions to the receiver during online meetings and other interactions. This example of different interpretations was given by Unit4 to translate phrases used by individuals in the United Kingdom: “’That is interesting’, it is often meant as a dismissal. So the comment, ‘That is an interesting proposal’ could well mean, ‘I think you are crazy.’” In what I see as a very optimistic prepared statement, Unit4 CEO Stephen Sieber said, “We’ve developed a solution that recognizes these language hurdles and cultural differences and ensures what people say is interpreted accurately, so we can avoid misunderstandings and arrive at conclusions more quickly.” The EasySpeak assistant has been programmed with thousands of assumptions about different cultures, along with an empathy engine. which are utilized in understanding statements.

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