It wouldn’t be surprising if Sage provides more of its support services by the Web. It’s just that the company hasn’t officially said it’s engaged in that process. However, Sage North America does have a job posting for a director of customer support for e-services. According to the job description, the person chosen will help in the transition “from a phone-centric system to one that maximizes Web-based and self-service options.” The director will lead the team “of , primarily, virtual resources located within product support teams” to take the actions needed to a more diverse service delivery model. Sage wants an experienced technical support manager and someone who has two to three years of experience in leading the development of eServices capabilities.