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INTUIT’S QUICKBASE DOES DOWN

Intuit’s computer system woes continued this week. This time it was QuickBase, the company’s online database that is utilized to develop online applications, which was down during the late afternoon and evening of Tuesday, July 20, and Wednesday, July 21, until about 9pm ET. The outage also took down the Accountant’s Copy File Transfer Service in the QuickBooks Accountant’s Edition.
The incident was nowhere near as pervasive as an early June outage of about 24 hours and one last week of roughly nine hours that took down most applications and Web sites. But it galled QuickBase users who were hit for the third time since the beginning of June. The early explanation was stated this way: "We believe the current outage is a result of connectivity issues between the QuickBase application layer and our back-end storage infrastructure." The QuickBase problems seemed to build from Monday July 19 when a 10-hour period of degraded performance was followed by a 65-minute outage on July 20 that preceded the longer disruption. Some users, who were writing data or changed applications during the degraded period, were affected. Maybe I’m off base, but is it possible that in its push to focusing on connected services, Intuit is asking more of its system than it was designed for?
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