That means at the moment that Sage will neither reward nor punish VARs based on their scores. It seems likely some use of the carrot will emerge. Sage's customer experience staff was already utilizing the tool and Deshaies said he studied its use, in particular the verbatim reports from end users, not just the raw scoring. Sage surveys all customers annually, although not simultaneously. The Sage NPS Program gives resellers free access to their Net Promoter Score and likely-to-recommend score quarterly. Deshaies says the system can prove of great value to resellers in running their businesses. He said they will "there is an opportunity to provide better service if they can identify problems early on."