Zoho has introduced the next rendition of Zoho CRM Plus. The Pleasanton, Calif.-based CRM vendor also released Zoho Analytics, which now incorporates Zia, the company’s intelligent assistant.

The assistant can respond to spoken commands, which are converted to SQL queries, with answer to questions converted to visual reports. Analytics features a major overhaul to its visualization options through of geo-map charts dark-themed dashboards, flexible dashboard layouts, heat maps, and dial gauges have also been added. There an installable on-premise edition to offer deployment choices to users, available on Windows and Linux and the system also now has Predictive Analytics with forecasting capabilities. Third-party integrations have been enabled through six new connectors. These include agencies: Facebook Pages, Twitter handles, and Twitter competitive analytics, Bing Ads and Facebook Ads analytics, and Zoho People analytics. The product roll out also includes what Zoho said were significant updates Zoho Desk, Zoho Social, and SalesIQ. Among these, Zoho Desk has many enterprise-focused features along with a new developer platform. In addition, Zia Desk is now available as an SDK, and customer can use an AI-enabled conversation assistants.

Last modified on Thursday, 15 November 2018
Read 545 times
Rate this item
(0 votes)

Visit other PMG Sites:

PMG360 is committed to protecting the privacy of the personal data we collect from our subscribers/agents/customers/exhibitors and sponsors. On May 25th, the European's GDPR policy will be enforced. Nothing is changing about your current settings or how your information is processed, however, we have made a few changes. We have updated our Privacy Policy and Cookie Policy to make it easier for you to understand what information we collect, how and why we collect it.
Ok Decline