Zoho has introduced the next rendition of Zoho CRM Plus. The Pleasanton, Calif.-based CRM vendor also released Zoho Analytics, which now incorporates Zia, the company’s intelligent assistant.

The assistant can respond to spoken commands, which are converted to SQL queries, with answer to questions converted to visual reports. Analytics features a major overhaul to its visualization options through of geo-map charts dark-themed dashboards, flexible dashboard layouts, heat maps, and dial gauges have also been added. There an installable on-premise edition to offer deployment choices to users, available on Windows and Linux and the system also now has Predictive Analytics with forecasting capabilities. Third-party integrations have been enabled through six new connectors. These include agencies: Facebook Pages, Twitter handles, and Twitter competitive analytics, Bing Ads and Facebook Ads analytics, and Zoho People analytics. The product roll out also includes what Zoho said were significant updates Zoho Desk, Zoho Social, and SalesIQ. Among these, Zoho Desk has many enterprise-focused features along with a new developer platform. In addition, Zia Desk is now available as an SDK, and customer can use an AI-enabled conversation assistants.

Last modified on Thursday, 15 November 2018
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Bob Scott

Bob Scott has been informing and entertaining the mid-market financial software community with his email newsletters for 10 years. And he has been covering this market through print publications for 18 years, first as technology editor of Accounting Today and then as the Editor of Accounting Technology from 1997 through 2009. He has covered the traditional tax and accounting profession during the same time and continues to address that as executive editor of the Progressive Accountant.

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