The outage that knocked out many of Sage's online systems, including the Sage Group and Sage North America Web sites lasted 22 hours, the company says. Sage is still working with its vendor to determine what caused the problems that started Tuesday, June 1, with systems down most of the day, and lasted well into Wednesday June 2. A notice to resellers from sales VP Paul Johnson said the outages also affected access to the Partner Portal, order-entry systems, and customers.

Johnson, who said many systems were back up Wednesday morning (although, I'd say not email or the Web sites)  wrote that sales and support teams contacted customers to explain the problem and apologize for the inconvenience. Johnson's message went out at 5:45 p.m. Wednesday.

Last modified on Sunday, 16 June 2013
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