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CEO: INTUIT OUTAGES DUE TO “POOR EXECUTION”

Brad SmithIntuit CEO Brad Smith has put the blame for Intuit's lengthy system outages in June and July where many of us thought it probably should be placed. "It's was pure execution. It's something we need to fix," he said during yesterday's fourth-quarter earnings financial conference call.
By execution, I believe he meant not that someone screwed up, but that there had not been sufficient disaster planning and prevention. Smith said that while systems for online banking and tax were fairly robust, "we haven't battle-hardened some of our processes in other areas." When routine maintenance took down the primary and secondary backups, and then the power restoration knocked out hardware and took down most online services for 24 hours or so starting on June 10, many of us were thinking "Isn't that why you have redundant systems?" When it was announced that a commercial power failure knocked out QuickBase and the Accountant's Copy File Transfer Service for most of June 20 and 21, many of us were thinking, "Isn't that why you have redundant systems?" I have a feeling that's Smith's question too.
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