Estimated reading time: 1 minute, 22 seconds

THE DYNAMICS OF RESELLER MARKETING

This is about dynamics with a small first letter and it affects more than just the Microsoft Dynamics line. But the discussion here is primarily about the Microsoft and Sage channels and its more about Microsoft.  Both companies have channels that are too large. However, Microsoft is the one with the most severe target for reducing the number of dealers. (Although there’s serious talk that Microsoft has backed off deadlines for making cuts, despite its denial that the company has done so.)
But take the scenario under which Microsoft wants  few, very large resellers. Resellers and accounting firms are both creatures that have relied heavily on networking, although VARs have obviously used other marketing tools more extensively than most CPA firms. Still having a lot of dealers gives a manufacturer a lot of feet on the street and a lot of connections. If Microsoft were to cut down the channel by two thirds, it loses those connections into local businesses and it needs to spend more for brand building to reach them, or, knowing Microsoft, getting the VARs to do that. And no one is sure how the cost structure of larger firms lends itself to serving local businesses. Another standard wisdom is that companies buy from companies of similar size. If Microsoft succeeds in growing quality VARs in the $10 million-$20 million range and every company larger scales up, does this phenomenon kick in? My gut says Microsoft risks cutting itself off from the bottom of the mid market if it goes too far this direction. But maybe if it stakes its future on Dynamic AX, that’s where it wants to go.
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