News and Analysis

News and Analysis (15713)

INFOR NAMES DEVELOPMENT HEAD

Infor keeps making moves and I keep wondering if it’s going to start affecting the mid-market more. But until then, the software company has named Soma Somsundaram as SVP global product development. Somsundaram, has worked with Infor since 2002, will define software and technology strategy in conjunction with chief strategy office Bruce Richardson and will also management worldwide product development teams in the design and rollout of applications and interfaces. He was also tasked with delivering vertically tailored solutions that can be deployed faster, and that last one is fraught with meaning, whatever fraught means. It’s hard not to assume that deploying faster translates into doing something on the Web. although I suppose it could also involve more preconfigured systems. Read more...

NO ISSUE NEXT FRIDAY, JUNE 25

In April, you may have remembered being told there would be no April 23 issue because there are 48 weekly issues of Bob Scott’s Insights and I want some time off occasionally. This time, really, truly promise, there won’t be an issue on June 25 unless a certain volcano blows again. The family was supposed to head to Amsterdam on April 15 and woke up to the news of some trouble in Iceland and the trip was canceled. Sunday, we try again for our reserved rooms in Amsterdam, Bruges and Paris. Read more...

NETSUITE LAUNCHES REV REC PRODUCT

There’s nothing more fun that listening to a presentation about the effect of FASB requirements on revenue recognition, is there? Actually, it’s fairly interesting, listening to speakers at a NetSuite event, designed to push its new NetSuite Advanced Revenue Recognition product. My first reaction about the discussions of about the impact of FASB rules on multi-element sales, EITF 08- Read more...

SAP BUILDS BBD CHANNEL

A Google search of SAP’s Business ByDesign produced one report in the fall of 2007 that showed that the first 12 resellers had been recruited. Well, nearly two-and-a-half years later, with SAP ready to finally get BBD to office, it is starting to sign up resellers. To date, VARs that are displaying their new status include Skyytek, once NetSuite’s largest reseller, Clients First Business Solutions, which sells Sage and Dynamics products in several regions, and Navigator Business Solutions, which has been one of the top dealers for SAP’s Business One. Read more...

SOLUTION STRATEGISTS EXITS BUSINESS

Art Nathan has ended the reselling business of Solution Strategists, his Cranford, N.J.-based reselling business for personal reasons. He began the exit last year with the sale of his Sage MAS business to New York-based Net@Work. He followed up this week with the acquisition of his Deltek reselling operations to Minneapolis-based Central Consulting Group, which looks like it’s on its way to being the major Deltek outlet in the Northeast. Nathan also ended his dealership with QuickBooks Enterprise Solutions. Solution Strategists was founded in 1986. Read more...

SAGE STRIVES TO FIX SYSTEM

Sage North America has been working to find what has been causing outages and instability on its online system which included a 22-hour period last week in which at some points, the company’s Web site, email, order-entry system and Sage Accpaconline.com were all down. Reports of problems with Accpacconline.com, a CRM offering have persisted. In a June 7 email, sales VP Paul Johnson told channel members that the issue had been isolated to its storage area network and Sage was working with an outside third-party storage provider. However, the tone of Johnson’s note suggested outages and instability had persisted, although there does not seem to have been a repeat of problems of June 1 and 2 when most systems were down. Read more...

THE PERILS OF BLOGS

When I read the new entry on the Executive Insight blog in the Microsoft Dynamics Financial Community page, I was looking for new content in the comments posted by David Pennington, director of Microsoft Dynamics annuity product management. But it was largely a description of existing features of the business-ready enhancement plan. But then I realized that comments on a post by MBS head Kirill Tatarinov referred to a post Tatarinov made in February. And that was the last time anyone posted on this blog unit Pennington put his article online on June 1 under the title “Harness the Power of Services for the Dynamic Business,” Part III. Read more...

EPICOR VS. EPICOR ON CHANNEL

The last newsletter issue reported that Epicor CFO Michael Pietrini talked about growing the company’s channel to provide additional sales bandwidth. It only took a week to have CEO George Klaus speaking to another Wall Street audience to spread the word that channel is something the competition uses, not Epicor. Speaking at this week’s UBS Global Technology and Services Conference Klaus repeated his favorite theme that dealing with Epicor is about direct sales while the competition uses a reseller. Read more...

SAGE MOVING SUPPORT MORE TO WEB?

It wouldn’t be surprising if Sage provides more of its support services by the Web. It’s just that the company hasn’t officially said it’s engaged in that process. However, Sage North America does have a job posting for a director of customer support for e-services. According to the job description, the person chosen will help in the transition “from a phone-centric system to one that maximizes Web-based and self-service options.” The director will lead the team “of , primarily, virtual resources located within product support teams” to take the actions needed to a more diverse service delivery model. Sage wants an experienced technical support manager and someone who has two to three years of experience in leading the development of eServices capabilities. Read more...

CDC BUYS NFP SPECIALIST

CDC Software, based in Shanghai and Atlanta, has acquired Information Development Consultants, a Chicago-based company that markets SaaS-based ERP systems for state and local governments and not-for-profit markets. IDC’s product will be integrated into the CDC Gomembers enterprise product line and will help expand its business into the state and local government markets. In February, CDC acquired Computility, an association management application that offers Web modules and collaboration tools for NFPs. Read more...

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