Let’s not bore you with details, but when my profile wouldn’t load on my desktop computer, I called Dell tech support. After handing off control via Go-to-Assist, the tech rep informed me he was going to do a Restore on the computer, going back in time to some time the day before. He and the screen assured me that no files would be affected. After starting that process, the rep called my house to see how things were going. “Everything’s back to normal?” he asked warmly. “Well, no, some of the folders are in the wrong order. Some are missing. And you know what; I can’t find a single Word, Excel or JPEG file.”  Fortunately, after years of sitting through talks about backup, I had gone into the computer under my wife’s profile and did a backup using Clickfree before calling tech support. I made the rep stay on the telephone line for about 30 minutes as the device restored the data files and that they actually were intact. The only problem I’ve discovered is it didn’t backup the hand ful of Access files, but I had recent copies of those on my laptop. I could have destroyed my data, backed it up and saved $129. But you know, us amateurs should leave this stuff to the pros.