A sharp increase in operating expenses pushed SilverSun Technologies, parent of reseller SWK Technologies, to a $1.2 million loss for the year ended December 31. That compared to net income of $2.6 million a year earlier. But the revenue side, aided by the purchase of assets of the former Hightower, was bright, rising to $13.2 million, a 25.3-percent increase from $10.5 million for 2011.

Nonprofit software Serenic has added two American resellers to its channel program. The company has signed Integrated Computer Systems and Shepard & Associates. Headquartered in Redmond, Wash., ICS has experience with nonprofits and governmental entities and has been a Dynamics VAR since 1997. Based in Overland Park, Kan., Shepard is said to have 350 customers in the Midwest and has also been a Dynamics reseller since 1997.

Microsoft needs better communication with its channel, according to Rich Wickham, the new GM of Dynamics partner sales. “We need to do a better job of how we have a conversation with partners,” Wickham said during an interview at Microsoft’s Convergence conference this month. “I think we do not have enough collaborative conversations,” said Wickham, who said that more dialog is necessary because of the many changes the channel has faced recently.

Partner Power, an international consortium of Dynamics resellers, has introduced a transition management consulting program. Poul Kjaer, owner of Partner Power International, said the group is offering the consulting services because of the need to help clients understand how to adapt an ERP application to their needs.