Users can also view multiple working days calendars and service contracts that can help define the service level with customers, enabling work orders to be scheduled and managed for field service applications. Research capabilities enable service representatives to find similar tickets based on multiple criteria. Employees from other areas can subscribe to automatic notifications of service tickets related to their accounts or products, or specific types of tickets, which can all be defined onscreen. The new module integrates with Pivotal Social CRM, which itself integrates with Facebook, Google BlogSearch, InsideView, LinkedIn and Twitter.