News and Analysis

News and Analysis (15673)

OSAS INTROS CHANNEL PROGRAM

Open Systems has introduced a new channel program, the first time in a long time that I remember the company putting together anything that sounds this comprehensive.  Sounds is the key word because other than issuing a press release, the Minneapolis-based company isn’t offering much elaboration. It moved into Latin America this year without issuing a release or apparently contacting any American media. Read more...

ROSS SYSTEMS SLAPPED WITH $61M JUDGMENT

A jury in Franklin County, Ala., has awarded a Ross Systems client $61 million in damages based on alleged fraud related to the sale and implementation of a beta Ross ERP system in early 2005. The jury awarded Sunshine Mills $16 million in compensatory damages and $45 million in punitive damages. Ross denies the allegations and plans to appeal the verdict. Ross said Sunshine used the product for several years before filing suit and continues to use the software, while purchasing additional services from Ross, which is a subsidiary of CDC Software. Ross Systems president Sherri Rodriguez termed the outcome a “unfair judgment.”

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MIXED SIGNALS ON DECEMBER SALES

December should be one of the biggest sales months in the year as companies flush out budgets.But it doesn’t look like 2010 is going to fit that pattern. And interviews with a handful of high-quality resellers produce a mixture of views on the mid-market business.One says sales are dragging, possibly as businesses wait for Congressional action on taxes. Another says leads are great, although sales aren’t up to the same level.  Read more...

EXACT DOING MAJOR RETOOLING

Exact logoExact CEO Martijn Janmaat said last week that the company was adjusting strategy, not adopting a new strategy. But in wide ranging meeting with analysts Janmaat, who became CEO on August 23, gave a frank analysis of his company’s many shortcomings and ways to fix them, much of this stemming from a study by the Boston Consulting Group.

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LOOKING TOWARD SAAS/ON-PREMISE HYBRIDS

While we are waiting for the wonderful world of SaaS to emerge in the financial software world, there’s going to be a period in which hybrid business environments dominate. That’s not an earthshaking conclusion. But the fact that vendors are increasingly describing that world shows a growing consensus about the short-term product path. At Barclays Capital Global Technology Conference this week, Epicor’s CFO Michael Pietrini told investors that the adoption rate of SaaS remains slow in the ERP industry. Read more...

QUICKBOOKS GOING INTERNATIONAL

QuickBooks has been overwhelmingly an American product line. But that is going to change a bit as Intuit has introduced the small business accounting application in the United Kingdom and intends to debut it in Singapore during the fiscal year ending July 31. QuickBooks will probably make it into another eight to 10 countries over the next three years, Ken Wach, VP of marketing for Intuit’s small business group, told analysts at this week’s Barclay conference. Q Read more...

EXACT BOOSTS U.S. IMPORTANCE

The U.S. market is going to get increased emphasis from Exact as it moves the country into a list of five countries, which it defines as “headquarters rich.” Exact CEO Martijn Janmaat noted in a presentation last week that his company is primarily selling “old products - Macola, Max, JobBoss” in this country and that it needs “to come up with succession planning there." Janmaat said the U.S. effort would get a revised go-to-market effort with manufacturing remaining at the heart of the American strategy. O Read more...

PRONTO NAMES RETAIL PRODUCT MANAGER

Pronto Software, an Australia-based ERP vendor, has named Desmond Carroll as product manager-retail, with responsibility for development and the go-to-market strategy for Pronto’s application. Since an initial round of American resellers that were announced last year, Pronto has not published the names of any more dealers in this country. However, it has had a stream of new releases that show the company beefing up its managerial ranks to push the Pronto-Xi, its flagship product. Before joining Pronto, Carroll held several management positions at multi-site retail organizations, including Spotlight Australia and Priceline where his responsibilities included development, training, implementation and ongoing management of POS systems at store, state and national levels.

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CRM SWITCHING PROGRAMS FLOURISH

Maybe it’s just an end-of-the-year push, but programs aimed at getting customers to abandon Salesforce.com are in full bloom. SugarCRM is offering a 50-percent reduction in annual subscription fees as part of the “Switch to Sugar” programs that also provides free data migration to Salesforce.com users who move to Sugar 6-CRM. Microsoft is going the same direction in promoting Dynamics CRM Online through the “Cloud CRM for Less” offer for Salesforce.com and Oracle customers.  Read more...

SAGE DEBUTS CRM CLOUD PRODUCTS

Sage North America has released two services for SalesLogix Cloud customers, Managing Cloud Servers and Staging Environments. Managed Cloud Servers enable customers to utilizes add-on, ISV and custom applications for the Internet-based products. Staging Environments lets companies test upgrades, customizations and new applications in a secure, parallel environment, and review and release functionality to user. Staging Environments is available through a SalesLogix Cloud subscription at $65 per named user per month at a rate of one day per month. Managed Cloud Servers are available at charges that vary with configurations.

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