Microsoft has acquired the Process Industries 2 software from Edgewater Fullscope for $3.25 million. Under the agreement, Microsoft will contract with Fullscope for development and training services while the product is being integrated into Dynamics AX.

Open Systems has released CRM for version 11 of its Traverse line. Available only with Traverse (meaning not with Open Systems Accounting Software, Traverse CRM does the usual things expected from this type of application. That includes managing contacts, activities, tasks, campaigns and opportunities, which are synchronized with information in other Traverse applications. The CRM package features Outlook integration mobile functionality and browser-based access.